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Thank you for visiting our website. The protection of your personal data (hereinafter: Data) is very important to us. This Privacy Policy is designed to give you an overview of what data we collect and process when you visit our website and contact us and what rights you have in relation to the processing of your Data.
We,
CPU 24/7 GmbH
August-Bebel-Straße 26-53
14482 Potsdam
as the controller are responsible for protecting your Data.
If you have any questions regarding data protection or your rights or regarding this data protection information please do not hesitate to contact our group data protection officer. He can be reached by post at:
CPU 24/7 GmbH
Data protection officer
August-Bebel-Straße 26-53
14482 Potsdam
as well as by email at: datenschutzbeauftragter@cpu-24-7.com
When you visit our website your browser automatically transmits the following Data:
The temporary storage of this data is necessary to enable delivery of the website to your computer and to ensure the functionality of the website. In addition, we collect the data in order to be able to track and prevent inadmissible access to the web server and the misuse of the web pages and to secure our information technology systems.
We store this Data temporarily on the basis of legitimate interests (Article 6(1)(f) GDPR). Our legitimate interest lies in achieving the purposes described above. Term of storage and control options: The Data will be erased as soon as it is no longer required to achieve the purposes. Log files are deleted after 7 days by default.
We set cookies when users create a customer account on our website. These are small text files that are stored on your device. As a rule, cookies contain a unique character string, the so-called cookieID, with which your browser can be identified when visiting our webpages again. We use session cookies to navigate within a session and to access user-defined areas after language selection and authentication.
Session cookies serve to make our webpages more user-friendly and to guarantee certain functionality (e.g. login to the customer accounts, authentication).
We use cookies based on our legitimate interests (Art. 6 (1) GDPR). Our legitimate interest lies in ensuring the functionality of our webpages as well as their usability.
Session cookies are automatically deleted after closing the browser. You maintain full control over the use of cookies and may delete cookies in your browser, disable the storage of cookies altogether, selectively accept certain cookies and, if necessary, set your browser to notify you if a cookie is to be set. Please use the help functions of your browser to find out how to change these settings. This limits the functionality of our websites.
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We collect the following basic data, when you create a customer account with us:
The basic data are compulsory. In addition, you can voluntarily provide your work telephone number. We store this data in your user profile. In addition, we also store your encrypted password and the user ID generated by us.
These basic data are required when creating the customer account in order to identify you and to ensure that only corporate customers register with us. We also need the basic data in order to provide you with the customer area functionality.
We process your data for performance of pre-contractual and contractual measures, which are based on your request (Art. 6 (1) (b) GDPR) and on the basis of our legitimate interests (Art. 6 (1) (f) GDPR). Our legitimate interest lies in enabling you to create a customer account and to provide the functionalities of the customer area.
By default, your data is stored from registration until deletion of your customer account. You can change, correct and delete your customer account at any time in your user profile.
When you reserve and order products and services through your customer account, we process the details of the products and services you have selected (in particular technical details of the servers, software and licenses), of uploads and downloads, of the price, of any benefit offers/discounts and the period of use as well as the specified basic data. When placing an order, we provide you with login details for the ordered servers. During the order procedure, we also process additional data, e.g. order status, incoming payments, payment defaults, business correspondence) as well as changes to the basic data communicated by you.
We use the data to process your reservation request, to place your order, to provide you with the ordered products and services and to process the orders further (e.g. for general contract and order management, to record incoming payments, to process open receivables, and to provide information about our customer service).
We process your data for performance of pre-contractual and contractual measures, which are based on your request (Art. 6 (1) (b) GDPR) and on the basis of our legitimate interests (Art. 6 (1) (f) GDPR). Our legitimate interest lies in processing and concluding your orders and reservations.
We store your data for as long as we need it for the specific processing purpose. In addition, we store certain Data for the duration of the statutory limitation periods (usually three years, in individual cases up to 30 years) and for as long as is prescribed by statutory retention periods (e.g. as defined in the Commercial Code (HGB), the Fiscal Code [AO]) (usually ten years).
Your login information (username and encrypted password) is stored when using our storage media. In addition, the following data is stored in our log files:
In addition, we also save the configuration of your home directory.
We store the calculation data that you process on our servers. Usually, the calculation data contain no personal data.
We require the login data to enable you to log in and access the storage media. We require the logfiles to ensure safe operation of the storage media. We store the configuration data of your home directory in order to save you additional configuration effort.
We process your data for performance of contractual measures and on the basis of our legitimate interests (Article 6 (1) (f) GDPR). Our legitimate interest lies in enabling you to access the storage medium.
The log files are stored anonymously for 7 days. The configuration data for the home directory is stored for the duration of the customer account.
We store the calculation data for 14 days.
We collect and process the Data you have provided, such as your contact data, your name and your address, if you contact us via a contact form or by email. All Data that you provide to us is transferred between your browser and our servers in encrypted form.
The data processing is performed exclusively on the basis of and for the processing of your query.
We process your Data to conduct pre-contractual and contractual measures which are taken in response to your query (Article 6(1) (b) GDPR).
We store your Data for as long as we need it to answer your query. In addition, we store certain Data for the duration of the statutory limitation periods (usually three years, in individual cases up to 30 years) and for as long as is prescribed by statutory retention periods (e.g. as defined in the Commercial Code (HGB), the Fiscal Code [AO]) (usually ten years).
Within CPU24/7 GmbH, access to your data is only provided to those persons who require this for the purposes described.
We transmit your data to the extent necessary to service providers who support us with:
These service providers are contractually obliged to comply with data protection and confidentiality requirements. Service providers who are contract processors have signed a contract to ensure that data is processed strictly in accordance with our instructions.
You can withdraw any consents you have granted to us to process your personal data at any time with effect for the future. Please note that the withdrawal will have no impact on the legality of the data processing performed up to this point and that it does not extend to such data processing for which statutory authorisation exists and which can therefore be performed without your consent.
In addition, you have the following data subject rights according to Articles 15 to 21 and 77 of the General Data Protection Regulation (GDPR) where the legal preconditions are fulfilled:
You can at any time demand that we provide you with information on the Data of yours that we process and demand a copy of the data we have stored on you, Article 15 GDPR. Please note that further copies of the data stored on you may be subject to a charge.
You can demand the correction of incorrect Data and the completion of incomplete Data, Article 16 GDPR.
To erase your Data Please note that the erasure does not include Data required for the execution and processing of contracts and to assert, exercise and defend against legal claims as well as Data for which statutory, supervisory or contractual retention obligations exist, Article 17 GDPR.
You can under certain circumstances demand the restriction of the processing, e.g. if you believe that your Data is incorrect, if the processing is illegal or you have raised a complaint about the data processing. This will mean that without your consent your Data may only be processed in a very restricted way, e.g. to assert, exercise or defend against legal claims or to protect the rights of other natural or legal entities, Article 18 GDPR.
You have the option to object to the data processing for direct advertising purposes at any time. In addition, you can object at any time to data processing performed on the basis of a legitimate interest if there is particular reason for doing so, Article 21 GDPR.
You have the right to receive the Data you have provided to us and which we process on the basis of your consent or in order to fulfil the contract in a structured, commonly used and machine-readable format and the right to demand a direct transfer of this Data to third parties within the realms of what is technically possible, Article 20 GDPR.
You can exercise your rights via the following contact routes
by post to:
CPU 24/7 GmbH
Data protection officer
August-Bebel-Straße 26-53
14482 Potsdam
as well as by email to datenschutzbeauftragter@cpu-24-7.com
If, for example, you believe that our data processing is illegal or that we have not granted the above-mentioned rights to the required extent, you have the right to lodge a complaint with the competent supervisory authority.
Last updated May 2019